IT Executive

[nguyentuong]

IT Executive - Helpdesk - Ho Chi Minh - Maersk Line, Vietnam
Responsibility level: Administrative levels

Published 2008-11-14

A.P. Moller Maersk is the world's leading shipping and logistics company. The group employs more than 110,000 people working in 325 offices in over 125 countries, and is actively engaged in Ship-building, Exploration and Production of Oil and Gas, Industry, and Supermarkets. The selected candidate will be offered an international, professional working environment with a lot of opportunities for personal development and competitive remuneration package.

In response to the economic development and business expansion, we are looking for 01 strong qualified Vietnamese candidate to join in our IT Dept. of Maersk Line, in Ho Chi Minh City.

The incumbent's responsibilities will be to assist and handle following matters in IT:

Principal Accountabilities
- Manage and operate help desk activities for Vietnam ? Cambodia cluster.
- Deliver committed SLAs to internal business units.
- Play the role of first line of IT support for system and technology issues throughout the country cluster.
- Manage the help desk database including logging tickets, or logging user calls into tickets, in the help desk database, follow up, assign, forward, escalade issues to higher levels or related teams and pull statistical reports.
- Handle end-user computer hardware and software support questions as the first line of IT support Provide help desk support on various applications and hardware including MS Office Suite, Windows, remote access, Internet, intranet, telephone, email, printers, desktop computers, notebook computers and applications.
- Record calls, issues, experience, knowledge to create knowledge databases, FAQs and solutions.
- Take part in system, hardware, software upgrade and tests.
- Responsible for relevant office facilities including printers, fax machines, photocopiers, projectors, sound systems, etc.
- Work with vendors, suppliers for the repair, maintenance, and replacement of IT and office hardware and software.
- Manage document, inventory and assets.
- Take part in IT ad-hoc projects.
- Report to Infrastructure Manager.


Qualifications:
- College / University graduates in computer sceince, telecommunication, electronic engineering or related areas.
- With 2-year working experience in IT Helpdesk Supervisor
- 2-year working experience in multinational company is preferred
- MCSE or CCNA/CNNP certification is preferred
- Good troubleshooting & problem solving skills
- Planning skill, time management skill
- Independent, confidential, customer oriented
- Ready to work overtime and able to work under high pressure

Technical skills:
- Good understanding of IT equipment, multi-platform skills
- Good knowledge of IT equipment, multi-platform skills
- Good knowledge of IT security especially in Microsoft Window enviroment
- Experience with LAN/WAN infrastructure, network routing and interest connection technologies



Job applications could be addressed to: [Only registered and activated users can see links. ]
Deadline for applications: 28 Nov 2008